Outreach Capability Assessment

Building a structure for success.

At Chi, we understand that operational factors can make or break a laboratory outreach program. We will assess your program and help you overcome obstacles facing all outreach programs.

Key Areas of Assessment

Leadership and Structure:
  • Focused structure
  • Dedicated, experienced management
  • Commitment to resource allocation
  • Financial reports for outreach
Client Service:
  • Customer-focused attitude
  • Patient service centers
  • Customer service
  • Courier services
  • Effective billing and collections
Sales and Marketing Capabilities:
  • Trained/managed sales representatives
  • Incentive compensation
  • Competitive fees
  • Branding and collateral
  • Appeal to managed care organizations
Communications and Connectivity:
  • User-friendly test ordering
  • Medical necessity checking
  • Electronic report delivery or access
  • Interfacing with physician management systems and electronic medical records
Technical Capabilities:
  • Workflow supports outreach
  • Stat and turnaround time expectations met
  • Adequate test menu
  • Low cost structure
  • Compliance with regulations

Whether your organization wants to build an outreach program from the ground up or grow your existing program, we can evaluate your readiness and the operational factors necessary for success.

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