Benchmarking FAQs

Frequently Asked Questions About Chi Solutions: Performance Analytics (Benchmarking)


  1. Why was Chi Solutions: Performance Analytics created?

    We created Chi Solutions: Performance Analytics as a practical solution to monitoring laboratory performance evaluation and improvement. Many laboratory managers are frustrated that current Performance Analytics systems are complex and time consuming. Chi Solutions: Performance Analytics minimizes the time and effort required for data collection.

  2. Why would I want to use Chi Solutions: Performance Analytics?

    Using Chi Solutions: Performance Analytics, you can determine the status of your laboratory, select and initiate improvements and then monitor those changes over time. It can also help you benchmark the “best practices” in the industry and set stretch goals to improve your own practices and performance.

  3. How is this product different from other laboratory comparative data tools?

    Chi Solutions: Performance Analytics is unique because it utilizes a proprietary methodology, Chi’s RVUTMsystem and Test Complexity Index, that accounts for the variables of test volume and complexity and effectively removes them from the operational equation. Our methodology permits us to adjust your peer group to correlate with your laboratory’s test volume and complexity, allowing better accounting for variations in productivity, expenses and other benchmarks. As a result, the remaining differences largely represent manageable factors. In addition, all submitted data undergoes rigorous review by analysts that are medical technologists, thus insuring a high degree of consistency in our database.

  4. What is Test Complexity Index (TCITM)?

    TCITM is a statistical measurement of the volume and complexity of testing in your laboratory, similar to case mix indexing for hospitals. TCITMcan be reported as performed, referred, transferred and total. It is used to “normalize” laboratory data between institutions, thus allowing for better accounting for variations in productivity, expenses and other benchmarks. By placing all peers on a level playing field, variations are no longer due to differences in test complexity, but rather due to true performance differences.

  5. What are the data submission requirements?

    We provide a Data Input Packet that “walks” you through the data collection process. We require three reports that most likely exist within your organization today: laboratoryor distribution report, revenue and test volume statistics, and operating expense statement. We have minimized the time and effort required for data collection by accepting your operating expense and payroll reports without requiring you to transfer the information to data input forms. Our expert analysts will do the necessary data entry and validation on your behalf.

  6. How often do I submit data?

    We recommend you submit data quarterly, based on your institution’s fiscal year.

  7. How much time does it take for my staff to gather and submit data?

    It should take an estimate of two hours per quarter, since the requested data comes from reports that are regularly available to laboratory administrators.

  8. How is my peer group selected?

    Test Complexity Index Range, annual test volume range, laboratory type and region of the country are criteria used to select your peer group. The type of institution is not routinely used as criteria, since use of the Test Complexity Index places all laboratories on a level playing field, regardless of the type of institution in which the laboratory is situated. Selection criteria are modified as necessary to ensure that the sample size is adequate to provide valid and meaningful comparisons.

  9. Are there multiple hospital system reports?

    For systems that have multiple laboratories, each laboratory is benchmarked within its unique peer group and a roll-up report of all the laboratories is provided with peer group comparison at the system level. In addition, internal peer group comparison within a system is an available option.