March 5, 2015
2:00 p.m. EST
When laboratory leaders understand the cost of quality in their operations they are then able to effectively communicate to their CFO’s the differences between “good” costs and “wasted” costs – This is especially important during cost containment discussions as reducing “good” costs often results in decreased quality. This webinar will explain the differences and how to better understand and communicate where reduction opportunities truly exist.
By the end of this webinar, participants will be able to:
- List, describe, and provide laboratory examples of quality costs
- Distinguish between costs that support good quality and those that result from poor quality
- Understand how to use information to educate your CFO on quality costs
Anne T. Daley, MS, CMQOE, CSSBB, CLC, MT, DLM