Benchmarking Part 2: The Customer Perspective

Clinical laboratories across the country have implemented benchmark initiatives to compete in a dynamic and changing marketplace. Many still seek understanding on operational application of this actionable yet analytical data and seek best practices employed by their peers.

Learn how the power of benchmarking is utilized by a New England-based health system that includes an academic medical center, two community hospitals, numerous outpatient and primary care facilities, a visiting nurse association and hospice, a regional reference laboratory, and a health insurance company to measure performance and drive change. Benchmarkingdata provides practical management guidance value to hospital-based and independent clinical laboratories to identify and prioritize cost savings opportunities and set the course to improve financial performance. In session two of this two-part series, participants will:

    • Identify “triggers” for initial engagement with benchmarking solutions in the clinical laboratory setting
    • Develop an understanding of real customer challenges and successes identified through key cost and productivity metrics
    • Understand the challenges faced by a large health system and how benchmarking data has provided a solution
    • Learn how to take this benchmarking data to an elevated level to initiate the action steps that increase specific performance metrics

Moderator: Mr. Jeff Myers, VP of Finance and CFO, Chi Solutions, Inc.

Panelist: Mr. Jason Newmark, Vice President, Diagnostic Services, Baystate Health

Benchmarking Part 1: Knowledge is Power

Benchmarking Part 2: The Customer Perspective