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Do Your Quality Initiatives Measure Up? (Presented at CLMA 2010)

Anne T. Daley
Las Vegas, Nevada

Below is the “Do Your Quality Initiatives Measure Up?” presentation that was presented by Anne T. Daley at the CLMA Thinklab 2010 in Las Vegas, Nevada.

Do Your Quality Initiatives Measure Up? (PDF)

Toolkit:
Project Charter Instructions (PDF)
XY Decision Matrix (Excel)
Work Plan Template (Excel)
Glossary of Lean Six Sigma Terms (PDF)

Testimonial

“Our relationship with Chi is long standing and they have been trusted advisors to assist us in our laboratory strategy development and operational assessments. They listen well to what we are looking for and their deliverables are on point.”

Braulio Vicente, Jr.
Sr. Vice President – Moffitt Medical Group
Tampa, FL

“I have participated in the Chi benchmarking program for over five years. The information received is useful to determine how process improvement initiatives affect financial and productivity performance.”

Barbara A. Blasutta
Executive Director, Hospital Laboratories
Laboratory Sciences of Arizona

“Chi has been a fantastic partner for Crittenton.”

Greg Partamian
COO
Crittenton Hospital Medical Center

“I can say objectively that your team could not have done a better job. The report and all the follow-up work were very impressive and very well done. As one who has been a client of many consulting engagements, I can truly say I haven’t seen anything better.”

Mike Metzler
Former CEO
St. Anne’s Hospital

“I know we can count on Chi.”

Charlotte Taylor
MedStar Health

“This has been a wonderful journey with Chi. It was a seamless transition for our employees, managers, pathologists, and hospital. We continue to enjoy the savings as well as the opportunities ahead of us.”

Jeff Kelly
Sr. Vice President, Administration
Warren Hosptial

“We knew our referral costs were climbing each year and needed to manage the process much closer, but until we began working with Chi, did not realize how much we had to learn and the different strategies there are to control costs and utilization!”

Laboratory Medicine Leadership
Wake Forest Baptist Health

“We were amazed at the level of detail reviewed in just two days and surprised at the gaps discovered!”

Nancy Bristol
Administrative Director
Crozer-Keystone Health System

“Over the past year, Mount Carmel Outreach has experienced growth of approximately 18.5% in net patient revenue and 47.5% growth in operating margin before indirect expenses.”

Sean McKibben
President, Chief Operating Officer
Mount Carmel West Hospital
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