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4th Annual Lab Quality Confab

San Antonio, Texas

Below are the presentations that were presented:

“Mayday Boss! CLIA Inspectors Are in Our Laboratory and They Are NOT Happy!”
Presented by:
Nora Hess, Operations Managing Consultant
PDF

“Drive Out the Seven Deadly Sins in Your Laboratory’s Long-standing Work Practices”
Presented by:
Anne Daley, Senior Consultant
PDF

Toolkit:
Project Charter Instructions (Word)
Strategic Directions Template (Word)
Balanced Scorecard Example (Excel)
Using Spaghetti Diagrams to Improve Process Flow (PDF)

Testimonial

“Our relationship with Chi is long standing and they have been trusted advisors to assist us in our laboratory strategy development and operational assessments. They listen well to what we are looking for and their deliverables are on point.”

Braulio Vicente, Jr.

Sr. Vice President – Moffitt Medical Group

Tampa, FL

“I have participated in the Chi benchmarking program for over five years. The information received is useful to determine how process improvement initiatives affect financial and productivity performance.”

Barbara A. Blasutta

Executive Director, Hospital Laboratories

Laboratory Sciences of Arizona

“Chi has been a fantastic partner for Crittenton.”

Greg Partamian

COO

Crittenton Hospital Medical Center

“I can say objectively that your team could not have done a better job. The report and all the follow-up work were very impressive and very well done. As one who has been a client of many consulting engagements, I can truly say I haven’t seen anything better.”

Mike Metzler

Former CEO

St. Anne’s Hospital

“I know we can count on Chi.”

Charlotte Taylor

MedStar Health

“This has been a wonderful journey with Chi. It was a seamless transition for our employees, managers, pathologists, and hospital. We continue to enjoy the savings as well as the opportunities ahead of us.”

Jeff Kelly

Sr. Vice President, Administration

Warren Hosptial

“We knew our referral costs were climbing each year and needed to manage the process much closer, but until we began working with Chi, did not realize how much we had to learn and the different strategies there are to control costs and utilization!”

Laboratory Medicine Leadership

Wake Forest Baptist Health

“We were amazed at the level of detail reviewed in just two days and surprised at the gaps discovered!”

Nancy Bristol

Administrative Director

Crozer-Keystone Health System

“Over the past year, Mount Carmel Outreach has experienced growth of approximately 18.5% in net patient revenue and 47.5% growth in operating margin before indirect expenses.”

Sean McKibben

President, Chief Operating Officer

Mount Carmel West Hospital