4th Annual Lab Quality Confab

San Antonio, Texas

Below are the presentations that were presented:

“Mayday Boss! CLIA Inspectors Are in Our Laboratory and They Are NOT Happy!”
Presented by:
Nora Hess, Operations Managing Consultant
PDF

“Drive Out the Seven Deadly Sins in Your Laboratory’s Long-standing Work Practices”
Presented by:
Anne Daley, Senior Consultant
PDF

Toolkit:
Project Charter Instructions (Word)
Strategic Directions Template (Word)
Balanced Scorecard Example (Excel)
Using Spaghetti Diagrams to Improve Process Flow (PDF)