Archived White Papers

The Top Five Outreach Industry Trends
Kathy Murphy presents a countdown of the top five outreach industry trends based on findings from Chi’s eighth annual survey conducted in the spring of 2009 as well as Chi’s extensive experience with and knowledge of laboratory outreach.

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Using Lean Six Sigma to Increase Laboratory Throughput
Lean and Six Sigma can be used in conjunction to achieve a long-lasting and sustainable outcome improvement to improve patient care without adding resources or making major capital investments.

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Lean Six Sigma Overview
What is Six Sigma, what is Lean, and how can Lean and Six Sigma be combined to lead your organization to operational excellence and continuous improvement?

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Lean Facility Design Layout
Over the past few years, principles developed by the Toyota Production System have become more and more integrated into the production operations of hospital, research, outreach, and other laboratories. Hans Froehling and Wayne Mercer discuss using Lean Six Sigma in facility design.

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Reduction of Verification Errors at the PSC that Lead to Billing-Related Errors
In 2006, a large regional provider of clinical laboratory services implemented Lean Six Sigma in order to improve services to its customers. Its goal was also to improve its competitive position relative to the large providers of the same types of services.

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