Archived Articles

Health Care Reform and Its Impact on the Laboratory Industry
July 2012 Featured Article “Health Care Reform and Its Impact on the Lab” written by Michael A. Metzler, Senior Consultant and Kathleen A. Murphy, PhD, CEO.

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Follow the Smart Money
September 2011 Featured Article “Follow the Smart Money” written by Kathy Murphy, PhD, CEO.

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Sales and Marketing Tools for Outreach: Territory Management Planning
June 2011 Featured Article “Sales and Marketing Tools for Outreach: Territory Management Planning.”

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Laboratory Staffing Analysis – Getting Started
March 2011 Featured Article “Laboratory Staffing Analysis – Getting Started” by Anne Daley.

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Key Issues that Affect Hospital Laboratory Profitability
December 2010 Featured Article “Key Issues that Affect Hospital Laboratory Profitability” written by Earl Buck, COO.

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The Top Five Outreach Industry Trends
The findings of Chi Solutions’ Ninth Annual Comprehensive National Laboratory Outreach Survey attest to the major trends at play in the outreach arena.

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Impact of Healthcare Reform on Outreach Services
The new federal healthcare legislation will provide universal coverage and insurance reform. This article offers insights on what to expect and how to proactively position your program for continued success.

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Leaning the Imaging Patient Experience
March 2010 Featured Article “Leaning the Imaging Patient Experience.”

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Consultative Selling
Chi Solutions’ Chuck Biggs shares a consultative sales approach that can help your laboratory stand out in the crowd.

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Clean and Organize Using the Lean 5S Colored Dot Exercise
Chi Solutions’ Anne Daley presents a helpful Lean 5S exercise that will get your work space in shape.

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Critical Success Factors for Outreach
December 2009 Quarterly Featured Article “Critical Success Factors for Outreach.”

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Productivity Monitoring – A Proactive Approach
How does your organization monitor productivity? Are you dependent on external sources for these metrics? Chi Solutions’ Nora Hess discusses how taking a proactive approach to internal monitoring of productivity can lead to real savings while not losing sight of other important goals of your organization.

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Using Spaghetti Diagrams to Improve Process Flow
Chi Solutions’ Anne Daley discusses how spaghetti diagrams can help put a laboratory on the path to optimal workflow.

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Taking Your Outreach Program to the Next Level: Diagnostics
September 2009 Quarterly Featured Article “Taking Your Outreach Program to the Next Level: Diagnostics.”

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The Impact of Automation on Laboratory Operations
Dan Rajkovich, MPA and Wayne Mercer, PhD describe key factors to consider when planning for automation and illustrate automation’s impact on laboratories’ operational efficiency.

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Physician-Hospital Integration: What Strategies are in Play Today?
Jennifer Barnwell discusses the history of physician integration into the hospital system and how economic, market, and other factors have caused these relationships to evolve and change over time.

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Outreach Profitability
Wayne Mercer shows how monitoring key outreach program metrics can help laboratory leaders evaluate their programs’ profitability and develop effective strategies for improvement

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The Impact of Scale on Laboratory Operations
Chi Solutions’ Earl Buck and Daniel Rajkovich discuss how monitoring key metrics over time and using comparative management benchmarks that address the impact of volume and complexity on performance provide administrators with vital information for developing appropriate strategies in response to today’s economic uncertainties.

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Improved Outreach Collections Through Lean Six Sigma
April 2009 Quarterly Featured Article:  Improved outreach collections through the use of Lean Six Sigma.

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Using Lean 5-S to Streamline Your Workplace
Hans Froehling offers insight into what it takes to implement a full 5S housekeeping program in your organization, including the elements of 5S, sorting work areas as a first step, and before and after snapshots of 5S in action.

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Laboratory Space Planning and Facility Design
Based on the Lean Six Sigma facility design process developed by Chi Solutions, Wayne Mercer takes you through important preplanning activities you can perform before meeting with an architect.

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Proactive Management – Key During a Stressed Economy
January 2009 Quarterly Featured Article: The importance of proactive management in tough economic times and highlights key laboratory benchmarks that you should monitor.

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Lean Six Sigma: The Basics
October 2008 Quarterly Featured Article: The basics of Lean Six Sigma, as well as a Lean Six Sigma success story.

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