Kathleen A. Murphy, PhD, Senior Advisor for Chi Solutions, Inc., an Accumen company, is a noted laboratory expert, speaker, and author. Over her 35 years in laboratory management and consulting, including her former role as the CEO of Chi, Dr. Murphy has gained broad industry experience in laboratory strategy, turnarounds, and outreach. She is the author of The Profit Machine in the Hospital Basement: Turning Your Lab into an Economic Engine (Ellsworth Press, 2016) and also directs the annual performance and publication of Chi’s widely regarded and referenced Comprehensive National Laboratory Outreach Survey. Dr. Murphy obtained her PhD in microbiology and immunology from the University of North Dakota and has completed executive education coursework at Dartmouth and Harvard Business School. LinkedIn Profile
Jeffrey H. Myers, CPA, serves as Vice President, Consulting, for Accumen and its subsidiary Chi Solutions, Inc. Drawing upon more than 20 years of experience in healthcare financial management and administration, Mr. Myers oversees strategic consulting and laboratory outreach engagements and provides expertise in benchmarking and analytics, operations improvement, and revenue growth for hospital-based laboratories. Prior to joining Chi, he held executive- and director-level finance positions with the laboratory divisions of two prominent academic health systems in the mid-Atlantic and Southeast, where his skilled fiscal leadership produced significant margin, cost, productivity, and revenue cycle process improvements. A Certified Public Accountant, Mr. Myers graduated from the University of Tennessee with a Bachelor of Science degree in Accounting and Business Law. LinkedIn Profile
Susan M. Dougherty, MBA, MT(HHS), MLT(ASCP), Vice President, Operations and Outreach Services, has more than 20 years of executive- and senior-level laboratory management experience. As Vice President, Ms. Dougherty directs Chi’s operations and outreach services divisions, contributing her expertise to client engagements to ensure exceptional service delivery and ongoing client satisfaction. Her previous professional experience includes vice president and regional management positions in both hospital and commercial laboratory settings; organizations under her leadership saw significant revenue and volume growth as well as impressive gains in cost and efficiency. Ms. Dougherty received her MBA from LaSalle University in Philadelphia and has been a clinical laboratory science lecturer as well as a mentor for health care administration students. LinkedIn Profile
Michael A. Kachure, Vice President, Business Development, is a successful diagnostic sales professional with more than two decades of experience. Mr. Kachure manages Chi business development resources and processes to meet or exceed revenue goals, working with consultants and executives to close more complex, high value sales. Previously, Mr. Kachure served as regional sales manager for several startup and established clinical and anatomic pathology laboratory firms, developing and executing strategies that guided his teams to outstanding revenue achievements. As a sales representative, he received many company commendations for surpassing sales targets. Mr. Kachure earned his Bachelor of Science in engineering from the United States Military Academy at West Point and served in the Army as a 1st and 2nd Lieutenant, Combat Engineer. LinkedIn Profile
Charles B. Biggs, Senior Consultant, Sales Management, is a laboratory sales professional with a track record of success of more than 43 years in the health care industry. In his current position with Chi, Mr. Biggs provides sales and marketing management services for client outreach programs, including prelaunch assistance, marketing plan development, recruitment and oversight of sales and field service representatives, client satisfaction monitoring, and preparation of monthly progress reports. Prior to Chi, he held regional sales management positions at several notable anatomic and clinical pathology laboratories in the Southwest and Midwest. Mr. Biggs received his Bachelor of Arts from Columbia Pacific University.
Nora L. Hess, MBA, MT(ASCP), PMP, Senior Consultant, Operations Management, has more than 20 years of experience as a health care administrator, with particular expertise in strategic planning, process redesign, compliance, quality management, and cost reduction. Currently, she performs a variety of operational studies for Chi clients, including operations assessments, quality audits, lean design, acquisition due diligence and integration project management, and consolidation assessment and facilitation. Prior to Chi, Ms. Hess served as laboratory administrative director and compliance officer for a Florida health system, directing growth via acquisition and market penetration while improving costs and efficiency. An ASCP-certified medical technologist, Certified Healthcare Compliance Professional, and Project Management Professional, she received her MBA from the University of Sarasota. LinkedIn Profile
Jim Root, MBA, Advisor and Senior Consultant, has extensive experience in general and sales/marketing management for hospital and independent laboratories. Mr. Root’s previous role as co-founder and CEO of Chi Laboratory Systems, Inc. involved overseeing a staff of 50 serving the consulting and management needs of laboratories in all venues. Earlier positions include Managing Director of MetPath (U.K.) Ltd., London, England; National Sales Manager and General Manager of the Eastern Sales and Service Region for MetPath; Vice President, Sales & Marketing and General Manager, Eastern Region for Lancet Laboratories; and Vice President, Sales & Marketing for United Medical Laboratories (Portland, Oregon). Mr. Root earned his MBA degree at Fairleigh Dickinson University in Hackensack, New Jersey. His current consulting activities include laboratory outreach market opportunity assessment, reviewing the adequacy of the sales and marketing function for laboratory organizations, business model consulting, and laboratory valuation assessment. LinkedIn Profile
Richard A. Walker, MBA, MT(ASCP), Senior Healthcare Consultant, has extensive healthcare experience in laboratory operations focused on quality management, strategic planning, laboratory design, standardization, consolidation, and centers of excellence. In his current role, he works collaboratively with clients to lead clinical laboratory operation development, implement process improvements and to drive increased outcomes while managing cost containment. Prior to joining Chi, an Accumen company, Mr. Walker was a healthcare consultant with Huron Consulting Group and led key clinical initiatives that provided value, enhanced revenue, reduced costs, and improved quality outcomes for academic, community hospitals and large healthcare systems. He has also served as a laboratory manager for a large, four-hospital system in the South where he developed a key quality initiative and managed capital and supply contracts for the system. Mr. Walker also served as a Clinical Laboratory Officer with the U.S. Army, retiring as a Lieutenant Colonel after 23 years. As an ASCP-certified medical technologist, Mr. Walker holds an MBA from Nova Southeastern University and a Bachelor of Applied Arts and Sciences, Medical Technology, from Midwestern State University. He is also a certified Lean Six Sigma Black Belt.
Dori L. Cheng, Business Analyst, is an accounting and financial analysis specialist with more than 20 years of experience. She joined Chi in 1998 as part of the accounting team and has since held roles of progressive responsibility that synthesize her financial background with clinical laboratory expertise. Ms. Cheng provides financial analysis for client projects and oversees the firm’s performance analytics service. She received her Bachelor’s degree in business administration with an emphasis on accounting from Eastern Michigan University. LinkedIn Profile
Julie A. Stein, Marketing Director, has more than 20 years of experience in integrated and digital marketing in the health care and financial services industries. In the role of Marketing Director, Ms. Stein contributes to marketing efforts that include industry events and presentations, development of collateral and knowledge assets, digital and web-based applications, product development, and webinars. In her prior experience, Julie has been recognized for innovation, business development and outstanding customer relationship management through her work that most recently includes two large fortune 500 companies in the Midwest. Julie received her Bachelor of Science Degree in Organizational Communication from Ohio University and holds an Associate of Arts Degree in Social Sciences from the same institution. LinkedIn Profile
Shannon M. Donahue, Executive Assistant, has more than 18 years of experience in administrative and executive support. As Executive Assistant, Ms. Donahue performs a wide range of administrative duties for Chi’s senior leaders and the consulting team. Additionally, she proofreads and edits reports, presentations, and proposals; assists with project management; and has written newsletter articles and consultant profiles. Ms. Donahue has a Bachelor’s degree in English from Northern Michigan University.
Loria S. Green, Business Analyst, has more than 24 years of experience in accounting and financial analysis. A member of Chi’s accounting and analytical team since 2000, Ms. Green currently provides a variety of financial analysis, performance analytics and opportunity assessment services. She holds a Bachelor’s degree in accounting from Michigan State University. LinkedIn Profile