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  • The Top Five Outreach Industry Trends
    Kathy Murphy presents a countdown of the top five outreach industry trends based on findings from Chi’s eighth annual survey conducted in the spring of 2009 as well as Chi’s extensive experience with and knowledge of laboratory outreach.
  • Using Lean Six Sigma to Increase Laboratory Throughput
    Lean and Six Sigma can be used in conjunction to achieve a long-lasting and sustainable outcome improvement to improve patient care wthout adding resources or making major capital investments.
  • Lean Six Sigma Overview
    What is Six Sigma, what is Lean, and how can Lean and Six Sigma be combined to lead your organization to operational excellence and continuous improvement?

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  • Assessing the Latest Outreach Market Intelligence
    Chi Solutions, Inc. announces the results of the Fifth Annual National Outreach Survey. "There are some interesting findings in this year's survey," says Kathleen A. Murphy, PhD, president, Chi Solutions, Inc. (Middleton, MA). The survey was sent to 1,859 hospitals, excluding non-government hospitals and those with less than 150 beds, and there was a 10 percent response rate (173 hospitals).
  • CLIA Compliance Handbook: A Guide for the Clinical Laboratory, 2nd Edition
    Read an excerpt from the book, including the chapter entitled, "New Approach to Surveys: Building Quality From the Inside".
  • How to Utilize Benchmarking in the Clinical Laboratory
    Jan W. Steiner, MD, FRCP(C), Kathleen A. Murphy, PhD, Earl C. Buck, MT(ASCP), and Daniel E. Rajkovich, MPA, MT(ASCP) of Chi Solutions, Inc., have collaborated on an article titled, "How to Utilize Benchmarking in the Clinical Laboratory," that has been published in the Clinical Leadership & Management Review.